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Helpful Articles

The Front Lines: How to Ensure That Your Customer Service Person is a Boon to Your Bottom Line

July 26, 2018 | | Comment

Your technicians are the profit center for your truck repair business, but it's the front of house staff who are responsible for satisfying the customer, closing the sale, scheduling future work, and encouraging customers to purchase relevant parts or services. Learn why it's important for your front-of-house staff to have basic knowledge of sales techniques, conflict resolution, and customer relationship management techniques, and how these skills can bring more profit to your company.

How to Keep Your Customers Loyal, Happy, and Coming Back for More

March 28, 2018 | | Comment

Loyal, returning customers are the best compliment a repair shop can receive, but some shops struggle to maintain a stable customer base. In this article, we'll discuss how to cultivate ongoing relationships with your customers, what might cause a customer to go elsewhere for service, and some simple techniques any repair shop can utilize to increase customer satisfaction and loyalty.

Cloud Computing: The Good, The Bad, & The Ugly

September 29, 2017 | | Comment

Cloud-based computing has become very popular in recent years. As thousands of individual users and businesses rushed to get on board the cloud computing bandwagon, many have been shocked to discover that there are some serious problems with the technology. In this article, we'll explore the pros and cons of cloud-based technology.

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